Salon Policies

Appointments, Cancellations & Rescheduling

We require at least 48 hours’ notice to cancel, reschedule, or make changes to your appointment. This gives us an opportunity to offer the time to another client.

• Cancellations or service changes made within 48 hours are subject to a 50% cancellation fee based on the originally booked services.
• Same-day cancellations, no-shows, and arrivals 14+ minutes late are charged 100% of the originally booked services.
• Removing or changing a service within 48 hours does not reduce your appointment total. You are responsible for the full amount originally booked.
• Cancellation and rescheduling fees must be paid within 24 hours. Unpaid fees may result in permanent booking restrictions.

Cancellations and reschedules must be completed through the automated link sent by text/email. We do not accept cancellation requests through social media or text messages. If you need assistance rescheduling beyond the dates available online, you may text the salon phone; however, you are still responsible for canceling through the automated system before the 48-hour deadline.

Please allow time for a response during business hours. Messages sent outside of business hours, on salon closure days, or close to your appointment time may not be seen immediately and do not waive cancellation, late, or no-show policies.

Appointment Retainers

Reatiners are required for select appointments and are applied toward your service total.

• All retainers are non-refundable.
• Retainers may be transferred one time to a new appointment scheduled within 30 days of the original appointment.
• If you cancel entirely, reschedule more than once, or reschedule beyond 30 days, the retainer is forfeited and a new deposit is required.
• Retainers may appear as “processing” until your appointment request is accepted. If your request is declined, the pending charge will fall off automatically.

Late Arrivals & Squeeze-Ins

Please arrive 5–10 minutes early.

• We offer a 9-minute grace period for most appointments. After 9 minutes, a $50 late fee may apply if there is still enough time to complete your service. After 14 minutes, you willl be marked as a no show and the no show policy will apply.
• For appointments scheduled for 45 minutes or less, the grace period is 5 minutes.
• Squeeze-in appointments have no grace period. If you arrive late, the appointment must be rescheduled and the cancellation policy applies.

No-Shows

No-shows are charged 100% of the booked service total. No-call/no-shows will result in permanent booking restrictions.

Forms & Contact Information

All clients must complete required forms within 12 hours of submitting an appointment request. Incomplete forms may result in your appointment being declined.

Please keep your contact information current. We are not responsible for missed confirmations, fees, or scheduling issues caused by incorrect contact information.

New Client Pricing

New-client pricing applies to guests who have never visited The Curl Lounge or have not been seen within the past 9 months.

Children’s Appointments

We are happy to service children, but we are not a children’s salon. Children receiving services must be able to sit comfortably for the full appointment, follow directions, and tolerate detangling and styling.

For safety and comfort, a child may be asked to leave and reschedule if they are unable to sit still, are excessively upset, run through the salon, or cannot safely complete the service. Parents/guardians may be asked to wait in the waiting area after the consultation portion of the appointment.

Extra Guests & Children

To maintain a safe and comfortable salon environment, no additional guests or children may accompany clients during appointments. Anyone not receiving a service must wait in the car. If this policy cannot be followed, the appointment may need to be rescheduled and applicable fees or a new deposit may apply.

Payment & Card on File

We accept cash, credit cards, and mobile payments. Gratuity is appreciated but not included.

A valid card on file is required for all appointments. By booking, you authorize The Curl Lounge to charge applicable cancellation, late, no-show, or policy-violation fees.

Health, Safety & Service Refusal

Please inform us of any allergies, sensitivities, medical conditions, or concerns before your appointment.

The Curl Lounge reserves the right to refuse service to anyone when necessary for safety, salon standards, or the wellbeing of our staff and guests.

No Refunds or Exchanges

All service and product sales are final. Due to hygiene and safety standards, we cannot offer refunds or exchanges on products. Please share any concerns during your appointment so we can address them before you leave.

Your Curl Journey

Healthy curls take time. If you are beginning or restarting your natural curl journey, your hair may need time to adjust as buildup, heat damage, color damage, or previous products grow out. Consistency, hydration, and patience are key—we appreciate your trust in the process.