Appointments & Cancellations:

• We kindly ask that you provide at least 48 hours' notice if you need to reschedule or cancel your appointment. This allows us to offer the time slot to other clients. Cancellations with less than 48 hours' notice may incur a 50% cancellation fee for the services booked.
• Similarly, requests to change or remove booked services within 24 hours won't be tolerated. You will be responsible for the full amount originally booked

Communications

• Kindly note that all cancellations/reschedules must be communicated directly to us at our salon phone: 404-397-3011. We do not accept cancellations/reschedules via social media, apps or our automated line. Requests made through social media or anything other than our salon phone will not be considered. If the 48-hour notice period passes without direct communication, the cancellation fee will still apply.

Changing Appointments

• To ensure proper scheduling and availability, we require that any changes to services or service removals be made at least 48 hours prior to your appointment. Any changes within 48 hours or on the same day will result in a charge for the full amount of the originally booked service.
• EXAMPLE: If you are booked for a hair cut and styling and you want to remove the styling you must contact us PRIOR to 48 hours to remove this. If not contacted before the allotted time frame you will still be responsible for the balance of both the haircut and styling.

Late Arrivals:

• To ensure a smooth experience for everyone, we ask that you arrive 5-10 minutes early for your appointment. This allows you to find our location and prevents delays that may affect other clients.
• We offer a 9-minute grace period for late arrivals. After that, a $20 late fee will apply, provided there is enough time to complete your service. If you arrive 14 minutes or more after your scheduled time, your appointment will be considered a no-show, and the 50% cancellation fee will apply.

Squeeze ins

• If you are being squeezed in be sure to arrive on time – if you're even a minute late, there's no wiggle room! Due to the accommodating nature of a squeeze in appointment, there is no extra time to be late. If you are late as a squeeze in, there is no grace period, you WILL need to reschedule and the above cancellation policy applies.

No-Shows:

• Clients who miss their appointments without prior notice will be charged a 50% no-show fee. We understand things happen, but we appreciate your cooperation in keeping appointments or notifying us in advance.

Deposits:

• For all online booking, a deposit may be required at the time of booking to secure your appointment. This deposit is applied to the cost of your service.

Payment:

• We accept cash, credit cards, and mobile payments. Gratuities are appreciated but not included in the cost of service.

Contact information:

• Keep your contact information up-to-date with us to ensure your scheduled appointment remains valid and to avoid any additional fees or scheduling problems. We cannot be held responsible for any issues that arise due to incorrect or outdated contact details.

New Clients

• New client pricing is available to anyone who has never received our services before or those who haven't visited our salon in over 9 months.

Forms

• All clients should require forms. These must be done within 24 hours of submitting your appointment request or your appointment may be cancelled.

Health & Safety:

• For your safety and the safety of our staff, we ask that you inform us of any allergies or medical conditions before your service. We are committed to maintaining a clean and safe environment for everyone.

No extra guest/no children:

• For liability and safety reasons, we kindly ask that no extra guests or children accompany you during your appointment. This helps ensure a safe and comfortable environment for all our clients. Thank you for your understanding and cooperation.
• Should you bring extra guest to your appointment they must wait in the car or you will be asked to reschedule and a new deposit or 50% cancellation fee will apply.

Card on file:

• The Curl Lounge ensures that clients have a convenient and secure payment experience. ALL customers are required to store a valid credit card on file, so that if any policies are violated, The Curl Lounge reserves the right to and will charge up to 50% of the services rendered.

Refusing Service:

• The Curl Lounge has the right to refuse service to anyone for any reason.

No refunds/exchanges:

• All sales of products and services are final. Due to hygiene and safety reasons, we are unable to offer refunds or exchanges. If you have any questions or concerns, please feel free to discuss them with us before your service or purchase.

Please note: For new curly-haired journeyers — Trust the Process! — because a road to healthy, hydrated curls isn't built in a day! It can take months to detox from silicones, sulfates, and old products. We ask you trust the process and give your hair time to adapt. It'll take a bit of time, but don't worry — your hair is worth the wait! #curlyhairjourney

Thank you for your understanding and cooperation. We look forward to making your experience with us exceptional!